Privacy policy
By logging into your Juicebox (PeopleGPT) account you agree to be bound by our Privacy Policy.
Last updated on July 17th, 2024
Disclaimer
Juicebox App, Inc. (“Juicebox”, “we”, or “us”) offers an AI-powered people search and discovery tool to discover and engage with job candidates.
Juicebox respects your privacy. This Privacy Policy explains how Juicebox collects, uses, and discloses personal information that we collect from or about job candidates, as well as website visitors (which may include representatives of prospective and current business customers), in compliance with applicable data privacy laws such as the General Data Protection Regulation (“GDPR”), the Data Privacy Framework ("DPF") and the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act (“CCPA”).
This Privacy Policy does not apply to personal information that we process on behalf of our customers, such as information pertaining to our customers’ authorized users of our services. We process this information as instructed by our customers, in our capacity as a service provider/data processor, in accordance with the terms of our customer agreements.
Our use of AI-powered PeopleGPT
Juicebox uses an AI-powered search engine, PeopleGPT, to provide an effective way for customers who purchase our products and services to acquire, engage, and retain talent. Specifically, customers can use PeopleGPT to put together search strategies for job applicants who meet certain criteria, and generate personalized messages to applicants of interest.
We may use third-party providers such as OpenAI and Mistral to power parts of our search engine, but we do not allow these providers to train their AI models using your data and we require these providers to delete your data within 30 days unless otherwise required by law.
As a customer of Juicebox, you may opt out of using any AI models. To do so, contact privacy@juicebox.work
Personal information we collect
Public information we collect about job candidates
If you have a profile, resume, or CV on a publicly-available website, we may collect public information about your professional qualifications and contact information to provide to our customers.
The information we collect about you will include personal information such as name, education, qualifications, work history, work title, contact information, and experience. The information collected about job candidates is used by our customers to discover and engage with candidates. We do not collect sensitive data (e.g., health or political affiliation) from any of these public sources.
We may infer other characteristics about job candidates based on the information provided on their profiles.
Information we collect from website visitors
When you make a request to receive information about our services, book a demo, contact our sales team or customer support team, or sign up for a Juicebox account, you provide us with certain information, such as:
Business contact details, including your first and last name and email address.
Account information, such as your account credentials, billing information, payment information and other information used to administer your account, include the services you have purchased or may be interested in.
Communications that we exchange with you, including when you contact us with questions, feedback, or otherwise.
Marketing information, such as your preferences for receiving communications about our services and publications, and details about how you engage with our communications
Other information that we may collect which is not specifically listed here, but which we will use in accordance with this Privacy Policy or as otherwise disclosed at the time of collection.
Social media information
We may maintain pages on social media platforms, such as Twitter and LinkedIn. When you visit or interact with our pages on those platforms, you or the platforms may provide us with information about you.
Information we may collect from other sources
We may obtain personal information about business customers or job applicants from third parties, such as marketing partners and data providers, to update, expand, and analyze our records, identify new prospects for sourcing, and provide information or job vacancies that may be of interest to our customers.
Automatic data collection
We and our service providers may automatically log information about you, your computer or mobile device, and your interaction over time with our services, such as:
Device data, such as your computer’s or mobile device’s operating system, manufacturer and model, browser type, IP address, unique identifiers, language settings, mobile device carrier, and general location information such as city, state or geographic area; and
Usage data, such as pages or screens you viewed, how long you spent on a page, browsing history, and access times.
We may collect this information using cookies and other similar technologies. For more information, please visit our Cookie Policy.
How we use personal information
Use of job candidate information
We use job candidate information to help our customers discover and engage with internal and external job candidates and analyze attributes of existing personnel or internal talent. If a job candidate wishes to change or restrict the use of their information by the services, follow the steps in the Privacy Rights and Choices section below.
Use of information about website visitors (including representatives of prospective and current business customers)
We use this personal information for the following purposes:
To provide our services
We use personal information to operate, maintain, and provide you with our services. In particular, we use personal information to perform our contractual obligations under our Terms and Conditions.
To communicate about our services
It is in our legitimate business interests to use personal information to respond to your requests, provide customer support, and communicate with you about our services, including by sending announcements, updates, security alerts and support and administrative message
To improve, monitor, personalize, and protect our services
It is in our legitimate business interests to improve and keep our services safe for our users, which includes:
understanding your needs and interests, and personalize your experience with the services and our communications;
troubleshooting, testing and research and to keep the services secure; and
investigating and protecting against fraudulent, harmful, unauthorized or illegal activity.
For research and development.
We may use personal information for research and development purposes in our legitimate business interests, including to analyze and improve the services and our business. As part of these activities, we may create or use aggregated, de-identified or other anonymized data from personal information we collect. We make personal information into anonymized data by removing information that makes the data personally identifiable to you. We may use this anonymized data and share it with third parties for our lawful business purposes, including to analyze and improve the services and promote our business.
For direct marketing
We may send you direct marketing communications as permitted by law, including by email. You may opt-out of our marketing communications as described in the Unsubscribe from direct marketing communications section below. Except where consent is required, we undertake such marketing on the basis of our legitimate business interests. Where we seek your consent, you may withdraw your consent at any time.
For compliance and protection
We may use personal information to comply with legal obligations, and to defend us against legal claims or disputes, including to:
Protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims);
audit our internal processes for compliance with legal and contractual requirements and internal policies;
enforce the terms and conditions that govern the services;
prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft; and
comply with applicable laws, lawful requests and legal process, such as to respond to subpoenas or requests from government authorities.
How we disclose personal information
We may disclose personal information to:
Our customers, with whom we share job candidate data with for the customers’ use for their own business purposes. We may also share this information with a customer’s service provider at the customer’s direction.
Service providers, that provide services on our behalf or help us operate our services or our business (such as hosting, communications, data and cyber security, billing and payment processing, fraud detection, investigation and prevention, web and mobile analytics, email and communication distribution and monitoring, and customer relation management systems).
Third-party AI providers, such as OpenAI, that we use to help support our PeopleGPT tool. We require these providers to use your information only for the purpose of facilitating the PeopleGPT tool, and we do not allow these providers to train their AI models using your personal information. We require these providers to delete personal information within 30 days, unless otherwise required by law.
Professional advisors, such as lawyers, auditors, bankers and insurers, where necessary in the course of the professional services that they render to us.
Law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate, for the compliance and protection purposes described above.
Acquirers and other relevant participants in business transactions (or negotiations for such transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale or other disposition of all or any portion of the business or assets of, or equity interests in, Juicebox or our affiliates (including, in connection with a bankruptcy or similar proceedings).
Privacy rights and choices
Unsubscribe from direct marketing communications.
You may opt out of marketing-related communications by following the opt-out or unsubscribe instructions contained in the marketing communication we send you. You may continue to receive service-related and other non-marketing communications.
Online tracking opt-out.
You can opt out of third-party cookies as described in our Cookie Policy.
Privacy rights requests.
We also offer you choices that affect how we handle the personal information that we control. Depending on your location and the nature of your interactions with our services, you may request the following in relation to personal information:
Information about how we have collected and used personal information. We have made this information available to you without having to request it by including it in this Privacy Policy.
Access to a copy of the personal information that we have collected about you. Where applicable, we will provide the information in a portable, machine-readable, readily usable format.
Correction of personal information that is inaccurate or out of date.
Deletion of personal information that we no longer need to provide the services or for other lawful purposes.
Remove your information from our database / opt out of sale. If you request removal of your information from our database, we will remove your information from our search results and will not use or share your personal information.
Additional rights, such as to object to and request that we restrict our use of personal information.
Appeal our denial of your privacy request by contacting us as set out below.
To make a request, please email us or write to us as provided in the How to Contact Us section below or visit the Juicebox Privacy Center. We may ask for specific information from you to help us confirm your identity. Depending on where you reside, you may be entitled to empower an “authorized agent” to submit requests on your behalf. We will require authorized agents to confirm their identity and authority, in accordance with applicable laws. You are entitled to exercise the rights described above free from discrimination.
Limits on your privacy rights and choices.
In some instances, your choices may be limited, such as where fulfilling your request would impair the rights of others, our ability to provide a service you have requested, or our ability to comply with our legal obligations and enforce our legal rights. If you are not satisfied with how we address your request, you may submit a complaint by contacting us as provided in the How to Contact Us section below. Depending on where you reside, such as if you reside in the European Economic Area or United Kingdom, you may have the right to complain to a data protection regulator where you live or work, or where you feel a violation has occurred.
International data transfers
You may provide personal information directly to our website in the United States. We may also transfer personal information to our affiliates and service providers in the United States and other jurisdictions. Please note that such jurisdictions may not provide the same protections as the data protection laws in your home country.
When we engage in cross-border data transfers, we will ensure that relevant safeguards are in place to afford adequate protection for personal information and we will comply with applicable data protection laws, in particular by relying on an EU Commission or UK government adequacy decision or on contractual protections for the transfer of personal information. For more information about how we transfer personal information internationally, please contact us as set out in the How to Contact Us section below.
Retention of personal information
Where required under applicable laws, we retain personal information only for as long as is necessary to fulfil the purposes for which it was collected and processed, in accordance with our retention policies, and in accordance with applicable laws and regulatory obligations or until you withdraw your consent (where applicable).
To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of personal information, the purposes for which we use personal information and whether we can achieve those purposes through other means, and the applicable legal and regulatory requirements.
Other sites and services
Our services may contain links to websites and other online services operated by third parties. In addition, our content may be integrated into web pages or other online services that are not associated with us. These links and integrations are not an endorsement of, or representation that we are affiliated with, any third party. We do not control websites or online services operated by third parties, and we are not responsible for their actions. This Privacy Policy does not apply to such third-party sites or services.
API services
Juicebox's use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
Google Workspace APIs are not used to develop, improve, or train generalized AI and/or ML models.
Data security
We employ a number of technical, organizational and physical safeguards designed to protect the personal information we collect. However, no security measures are failsafe and we cannot guarantee the security of your personal information.
Children
Our services are not intended for use by children under 16 years of age. If we learn that we have collected personal information through our services from a child under 16 without the consent of the child’s parent or guardian as required by law, we will delete it.
Changes to this privacy policy
We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you.
How to contact us
Responsible entity.
Juicebox is the entity responsible for the processing of personal information under this Privacy Policy (as a controller, where provided under applicable law).
Contact us.
If you have any questions or comments about this Policy, our privacy practices, or if you would like to exercise your rights with respect to your personal information, please contact us by email at privacy@juicebox.work or write to us at:
Juicebox App, Inc.
156 2nd St
San Francisco, CA 94105
